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HF-206

AI for Hospitality & Food Service

Designed for restaurant owners, hotel operators, and hospitality managers to streamline guest communication, staff coordination, and operational documentation with AI.

Course levels

Choose the level that fits your team.

Each level is a standalone course you can book independently. Start at Level 1 or jump to the level that matches your team's current capability — no prerequisite required unless noted.

Series total

4 levels

11 weeks · 60h

Level 1 of 4

Level 1 — AI Foundations for Hospitality

2 weeks2 modulesLive online
Book Level 1
Module

01

Understanding AI Tools in Canadian Hospitality Operations

  • Audit your current guest communication touchpoints and identify three specific gaps where AI tools can reduce response time or staff workload
  • Set up a free or low-cost AI writing assistant (e.g., Claude, ChatGPT) and configure it with your property's tone, brand voice, and bilingual (English/French) requirements
  • Evaluate three AI platforms against PIPEDA and provincial privacy legislation to determine which tools are compliant for storing Canadian guest data
Module

02

Writing Effective Prompts for Front-of-House Tasks

  • Write and test ten reusable prompt templates for common FOH tasks including reservation confirmations, allergy acknowledgements, and upsell messages
  • Apply prompt-chaining techniques to produce multi-step guest communication sequences, such as a pre-arrival email series for hotel guests
  • Identify and correct AI outputs that conflict with Canadian consumer protection standards or Truth in Menu guidelines before they reach guests

Ready to enrol?

Level 1 — 2 weeks, 2 modules.You can add more levels later.

Book This Level Ask a Question

Duration

11 weeks · 60h

Delivery

Live Online Cohort

Industry

Hospitality

Credential

Lumera Hospitality AI Specialist

Code

HF-206

Tools you will use hands-on

Industry-standard AI tools used in live sessions — no prior experience required.

ChatGPTClaude

Learning outcomes

What you will learn

  • Audit your current guest communication touchpoints and identify three specific gaps where AI tools can reduce response time or staff workload
  • Write and test ten reusable prompt templates for common FOH tasks including reservation confirmations, allergy acknowledgements, and upsell messages
  • Build a response matrix that classifies Google, TripAdvisor, and Yelp reviews by sentiment and urgency, then use AI to draft brand-consistent replies within a 24-hour SLA
  • Use AI to rewrite existing menu descriptions for clarity, allergen transparency, and compliance with Health Canada's mandatory allergen labelling priorities (the 14 priority allergens)
  • Configure an AI-powered chatbot or auto-responder to handle standard reservation inquiries, private dining requests, and event RFPs without staff intervention during off-hours
  • Feed historical covers, event calendars, and provincial statutory holiday data into an AI scheduling tool to generate a two-week shift draft that respects Employment Standards Act minimums for your province
  • Use AI to convert your existing SOP documents into role-specific onboarding checklists for server, host, and kitchen support positions, reducing manual formatting time by at least 50%
  • Conduct a structured AI risk audit of every guest-facing and staff-facing AI tool your operation currently uses, mapping each against PIPEDA, Quebec Law 25 (Bill 64), and your province's privacy obligations
  • Perform a cost-benefit analysis comparing your current manual workflows against AI-assisted alternatives across at least four operational areas, projecting ROI over a 12-month horizon

Ideal participant

Who this program is for

Restaurant owners, hotel managers, event coordinators, and front-of-house leads.

Program features

What's included

Live instructor-led sessions

All sessions are delivered live with a dedicated facilitator — not pre-recorded video.

Applied workplace outputs

Every module produces a reusable deliverable you take back to your actual work.

Completion certificate

Receive the Lumera Hospitality AI Specialist upon successfully completing all program requirements.

Cohort peer learning

Learn alongside professionals from other Canadian businesses facing similar challenges.

Corporate cohort option

Private delivery available for teams of 4 or more — content tailored to your sector.

Post-program resource access

Participants retain access to templates, prompt libraries, and program materials after completion.

Corporate training

Training a team of 4 or more?

We deliver private cohorts for departments and organizations — content adjusted to your sector, your tools, and your team's starting point.

See Corporate Options

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